Privacy Policy
How we collect, use, and protect your information and communications with us.
Privacy Policy
1. Scope
This Privacy Policy describes how Houston's Preferred Contractors LLC ("Houston's Preferred Contractors," "we," "us," or "our") collects, uses, and protects personal information obtained through our website, our project booking system, and our communications (including SMS, e-mail, and phone).
2. Information We Collect
Contact Data – name, e-mail address, phone number, property address, and project details you provide (e.g., type of service requested).
Usage Data – IP address, device/browser type, pages visited, time spent on pages, referring links, and request form submissions.
Messaging Data – consent status, appointment reminders, confirmation history, and delivery reports.
Optional Payment Data – when you pay for services through approved processors (e.g., Stripe or check/transfer), we may receive a transaction ID but we do not store full card numbers.
2A. SMS Opt-In & Messaging
How You Opt In. You may opt in to receive SMS/text messages from Houston's Preferred Contractors by submitting a form on our website, requesting an estimate/consultation, booking an appointment, or otherwise providing your phone number and affirmatively consenting to receive text messages.
What Messages You Will Receive. If you opt in, we may send appointment reminders, scheduling confirmations, project updates, service notifications, customer support messages, and promotional/marketing messages (if you separately consent to marketing texts).
Consent Not a Condition of Purchase. Your consent to receive SMS/text messages is not required as a condition of purchasing goods or services.
Message Frequency & Fees. Message frequency varies. Message and data rates may apply.
Opt Out. You can opt out at any time by replying STOP to any message. After you opt out, you may receive a final confirmation message, and we will stop sending SMS messages unless you opt back in.
Help. For help, reply HELP or contact us at alfonso@houstonspreferredcontractors.com or call +1 346-733-9969.
Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered messages.
SMS Data Handling. We may use a text messaging provider to deliver messages and maintain records of consent status, message history, and delivery reports. Text-messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes. This information may be shared only with aggregators/providers necessary to deliver the text message services.
2B. Cookies & Tracking Technologies
What We Use. We use cookies and similar technologies (such as pixels and analytics scripts) to operate our website, understand how visitors use our pages, remember preferences, and measure marketing performance.
Types of Cookies.
Essential cookies – required for core site functionality and security. Analytics cookies – help us understand site traffic and usage (e.g., pages visited, time on site). Marketing cookies – help us measure advertising performance and show relevant ads.
What Data May Be Collected. These technologies may collect IP address, device/browser type, pages visited, referring/exit pages, approximate location, and interactions with site content and forms.
Your Choices. You can control cookies through your browser settings and may be able to block or delete cookies. If you disable cookies, some site features may not function properly.
Do Not Track. Some browsers offer a "Do Not Track" signal. Because there is no uniform industry standard, we do not respond to all such signals in the same way.
3. How We Use Information
Mentorship Promotion, Marketing and Lead Generation.
Deliver and improve our site, booking, and customer communication services.
Provide estimates, schedule consultations, and manage projects.
Send booking confirmations, reminders, and service updates.
Provide customer support.
Develop service improvements and insights in aggregate form.
Meet legal, security, and regulatory obligations.
4. Information Disclosure
We do not sell, rent, or disclose your personal data for marketing or promotional purposes.
We may disclose limited information only to subcontractors or vendors who help us operate (e.g., cloud hosting, SMS gateway, payment processor, construction subcontractors, or customer-support tools). These providers are bound to process data solely on our instructions.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or construction project support, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services. HighLevel Support Portal
If this Privacy Policy references any other disclosures, they exclude text-messaging originator opt-in data and consent on the same basis.
5. Data Retention
We retain account, project, and communication records as long as you maintain an active relationship with us or as necessary to meet legal obligations. You may request deletion (see §7).
6. Security
We use SSL/TLS encryption, access controls, and regular security practices to safeguard data. No system can guarantee absolute security, but we follow generally accepted industry standards.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise any right, e-mail alfonso@houstonspreferredcontractors.com with the subject line "Privacy Request."
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from anyone under this age threshold.
9. International Users
We are based in the United States; if you access our services from outside the U.S., you consent to the transfer of your information to the U.S. and its processing under U.S. law.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" above and, for material changes, provide at least 10 days' advance notice via the site or e-mail.
11. Contact
Questions? Houston's Preferred Contractors LLC 2855 Mangum Rd #460, Houston, TX 77092, United States 📧 alfonso@houstonspreferredcontractors.com | ☎ +1 346-733-9969